Called, set up a delivery for 6 tons of river rock, and 5 yards of mulch for next day delivery. Credit card information was taken, was given a specific quote twice $1057. I specifically asked the question if that was the correct price, 3 times. I was told yes by Joe. A few hours go by, I got a call back saying he misquoted and now it will be an additional $400. I said the quote is binding. He told me to take my business elsewhere when I asked if they would work with the price since he was in the wrong and then he hung up on me. I called back and asked to speak with Matt, the other guy, he answered and said, mistakes happen we don't have to eat the cost because WE made a mistake. Stay clear of the price gouging business that does not honor their binding deals.Edit to reply:The "updated" quote was almost $400 not $292. Furthermore, in my review I stated credit card information was taken. You specifically said "we cannot eat the cost because WE made a mistake". I did not make the mistake, you and your brother did. I clarified 3 times before getting off the phone. Yes, mistakes happen, but you didn't even offer anything for an over 20% (as you stated) mistake. I asked THREE times if the price was correct and even said are you sure that's right, all to which the reply was yes. Then I gave my cc information including email at which point it was binding. Mistake or not, hanging up on a customer and telling them "we don't have to eat the cost because we made a mistake" is horrendous customer service.

Same day delivery and excellent work by the driver to get the material where we needed it

In 2020 the owner of Neff Brothers, Jeffrey Neff, delivered a mixed load of fill dirt and topsoil materials to my home property. During the delivery the driver damaged my neighbor’s property and private asphalt driveway. The driver declined to pay for or fix the damage that he caused. The quote we obtained by a separate contractor to make the repairs was over $2,500. In addition to the damage that they caused, the material had a significant amount of manufactured product (fiberglass reinforced cement, concrete, asphalt, kitchen countertop/manufactured materials, plastic, metal, brick, etc.)I presented the damaged property and deleterious materials issues to Neff Brothers in a professional and respectful manner in person, and wanted them to remove what they delivered from my property even if I had to pay them again. I felt threatened by their response (yelling and screaming) and immediately stood up to leave their office. I have a disability and require ear plugs for loud sound, so had to immediately attempt to get to my car (away from their yelling). My ears were ringing by the time I made it outside. Not only did they refuse to help, but they started screaming at me and literally chased me off their property as I was attempting to leave. As I was almost to my car, Mr. Neff physically assaulted me, and his son called me names and continued to harass me. I ended up having to call the police and was later treated by Emergency Medical staff. I will never return to Neff Brothers and will forever remember the physical assault and harassment, the lack of responsiveness, the lack of care, lack of professionalism and poor customer service.The facts are supported by video footage provided to the police and attorneys. In retrospect, given the unresponsive behavior of Neff Brothers, I should have contacted a reputable company to remove the bad material from the site and filed a property claim with the insurance company and had them resolve the damage caused by the Neff Brothers. Instead, I relied on the trust and good faith of a company that claims to be family oriented and family owned. I wish them no harm.

Responsive and timely delivery. They're ready to go!

This is Gabi, Steve’s wife. Your driver was extremely courteous and did everything that was asked of him. He came up the very steep long driveway, turned around and when given the OK to open the back gate to disperse the gravel, he did so. I raked the stone into place with little effort, even though I was sore the next day. We will use you in the future.